Shipping & Returns

 

 

Gustine Baby Carriers is committed to begin the delivery process within 3 business days of your order. The days below will not be considered as business days. Delivery times may then vary depending on your location. 

Christmas - December 25 
New Year's Eve - January 1st  
Easter Monday 
St-Jean-Baptiste Day - June 24  
Canada Day - July 1st  
Labour Day 
Thanksgiving Day
 

 

Free shipping in Canada on all orders of $149 or more (before taxes).

REFUND AND RETURN POLICY

Returns and refunds are only possible within 10 days of receiving the product.

To proceed with a return, the product must be in its original condition, must never have been worn or washed. 

The customer must pay the shipping costs to return the product to us. When we receive the product, it will be examined to judge the previous criteria and we will then proceed to refund the product.

Refunds will be made using the same payment method used at the time of purchase.

Please note that discounted products are FINAL SALE.

EXCHANGE POLICY

Exchange is only possible within 14 days of receiving the product.

To proceed with an exchange, the product must be in its original condition, never having been worn or washed. 

The customer must pay the postage for the return and shipping of the products. When we receive the product, it will be examined to judge the previous criteria and then we will proceed to send the new product. 

ERROR IN THE ORDER

Gustine Baby Carriers will assume the shipping costs for the return of an incorrect product and the shipment of the correct product. The return of merchandise will be made on the condition that the returned item is in its original condition.

Never take the initiative to return a product before contacting us.